Refund Policy
Last updated: 25th April 2024
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for the products and services offered by The Fat Doctor (“Company,” “we,” or “us”). By purchasing our products or services, you agree to abide by this Policy.
1. Live Courses and Masterclasses
1.1. Refund Eligibility: Refunds for courses are available within 7 days from the date of purchase, provided that less than 10% of the course content has been accessed or downloaded and no scheduled calls have taken place.
1.2. Service Fee: A 10% service fee will be deducted from the refund amount for refunds of live courses and masterclasses.
1.3. Refund Process: To request a refund for a course, you must email contact@fatdoctor.co.uk within the eligible refund period. Refunds will be processed using the original payment method.
2. Consultations
2.1. Refund Eligibility: Refunds for consultations are available if the scheduled call has not yet occurred. Once the call has taken place, refunds will not be issued.
2.2. Consultation Package: If you have purchased a Consultation Package, refunds for unused sessions within the block are available within 7 days from the date of purchase, provided that no sessions within the block have been conducted.
2.3. Service Fee: A 10% service fee will be deducted from the refund amount for refunds of consultations and consultation packages.
2.4. Refund Process: To request a refund for a Consultation, you must email contact@fatdoctor.co.uk at least 72 hours before the scheduled call time. Refunds will be processed using the original payment method.
3. Self-Paced Courses and Replays
3.1. Refund Eligibility: Refunds for self-paced courses and masterclass replays are available within 7 days from the date of purchase, provided that the webinar has not been accessed or viewed.
3.2. Service Fee: A 10% service fee will be deducted from the refund amount for refunds of self-paced courses and replays.
3.3. Refund Process: To request a refund for a course, you must email contact@fatdoctor.co.uk within the eligible refund period. Refunds will be processed using the original payment method.
4. Ebooks
4.1. Refund Eligibility: Refunds for ebooks are available within 7 days from the date of purchase, provided that the ebook has not been downloaded or accessed.
4.2. Service Fee: A 10% service fee will be deducted from the refund amount for refunds of Ebooks.
4.3. Refund Process: To request a refund for a course, you must email contact@fatdoctor.co.uk within the eligible refund period. Refunds will be processed using the original payment method.
5. General Conditions
5.1. No Refunds After Access: Once a course, masterclass, consultation, pre-recorded course or live event, or ebook has been accessed, viewed, downloaded, or used in any way, refunds will not be provided.
5.2. Refund Discretion: The Company reserves the right to refuse refunds for any reason, including but not limited to abuse of our refund policy, violation of our terms of service, or fraudulent activity.
6. Contact Us
6.1. Questions: If you have any questions or concerns about our refund policy, please email contact@fatdoctor.co.uk