Refund Policy

Last updated: 6th Nov 2023

Please read this Refund Policy carefully before making a purchase from www.fatdoctor.co.uk

 

1. Refund Eligibility

We want you to be satisfied with your purchase. Our refund policy is as follows:

  • Refunds of online courses will only be processed for participants who meet the following criteria:
    • Cancellation is requested within 7 days of purchase.
    • Participant has not accessed more than 20% of the course content.
  • Refunds of live events will only be processed for participants who meet the following criteria:
    • Cancellation is requested within 7 days.
    • Participant has not attended the live event
  • Refunds of consultations will only be processed for participants who meet the following criteria:
    • Cancellation is requested within 7 days of purchase.
    • Participant has not attended the consultation
  • We do not offer refunds on digital files that have been downloaded. 

 

2. Refund Request Process

To request a refund, follow these steps:

  1. Send an email to contact@fatdoctor.co.uk within 7 days of your purchase.
  2. In your email, provide the following information:
    • Your order number.
    • The product name and description.
    • The reason for your refund request
  3. After your request is reviewed, we will contact you with further instructions.

 

3. Refund Processing

If your refund request is approved, we will process the refund within 7 working days of approval.

 

4. Refund Amount:

  • If a refund request is approved, the refund amount will be calculated based on the following:
    • For one-time payment participants: 100% of the purchase fee will be refunded minus the admin fee.
    • For participants on a monthly payment plan: Refunds will be provided for any future monthly payments beyond the cancellation date.

 

5. Non-Refundable Portion:

  • A non-refundable fee of 10% of the course fee will be retained to cover administrative and processing costs.

 

6. Access Termination:

  • Upon approval of the cancellation and refund request, the participant’s access to course materials will be terminated.

 

7. Transfer of Enrollment:

  • Where appropriate, participants may request to transfer their enrollment to a future course session if they are unable to attend the current session. Transfers are subject to availability and must be requested within 7 days of the course start date.

 

8. Course Cancellation by Organizer:

  • In the rare event that the course is canceled by the organizer, participants will receive a full refund of the course fee.

 

9. Exclusions

We reserve the right to deny refunds in the following situations:

  • Digital products that have been downloaded (such as eBooks, PDFs or course material)

 

10. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

contact@fatdoctor.co.uk